RETURN & REFUND POLICY

We want you to have a straightforward shopping experience with FIGYM ACCESSORIES. If there is a problem with your purchase, please review the policy below.

Return Eligibility

Eligible products may be returned within [7 days] of delivery.

To qualify for a return, an item generally must be:

  • Unused and unworn
  • In its original condition
  • Unwashed
  • Free from damage caused after delivery
  • Returned with original tags and packaging where applicable

Proof of purchase may also be required.

Do not use “30 days” until you've confirmed that your supplier's return arrangements can support it.

Starting a Return

Contact us through our Contact Us page before returning an item.

Please provide:

  • Your name
  • Order number
  • Product concerned
  • Reason for the return
  • Photos or video where relevant

Do not send products to an address shown on the original parcel without receiving return instructions first. The correct return location may depend on the product and fulfillment location.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If an item arrives damaged, defective or materially different from what you ordered, contact us promptly with your order number and clear photos or video showing the issue.

We will review the information and advise you of the available resolution.

Non-Returnable Items

For hygiene, health, safety or other reasons, certain products may not be eligible for return once opened, worn or used.

Additional exclusions may apply to:

  • Personal-use products where hygiene is relevant
  • Used or washed activewear
  • Customized or personalized products
  • Gift cards
  • Final-sale items where permitted by applicable law

Any statutory rights that cannot legally be excluded remain unaffected.

Exchanges

If exchanges are available for a particular order, contact us first. Availability may depend on the product, size and fulfillment location.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. The time required for funds to appear can vary depending on the payment provider or financial institution.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate the request, but we cannot guarantee cancellation or modification once fulfillment has begun.